Resolving Unfused or Partially Fused (Ink Not Sticking) Prints
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Please perform the following troubleshooting steps in order.
- The Printer's operating environment must be normal. room operating temperature is 5-35 degrees C (41-95 degrees F) and 15-85% relative humidity. Move the printer to a suitable area away from air conditioning vents, open loading docks, etc.
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Heavy or unusual paper stock may be in the tray. Replace that paper with approved media.
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The paper stock may be damp or damaged. Replace the paper stock.
- Open the rear cover and inspect the fuser. Ensure both green tension adjustment levers (21.9 KB) are rotated downward.
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Fuser configuration may not be setup for the paper type that is used. Make sure that the fuser temperature is set correctly for that paper type.
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The fuser may be at the end of it's life or defective. Replace the fuser.
 | Note: The fuser is part of the maintenance kit. |
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